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The Pen Source

FAQs - Frequently Asked Questions and Answers

If you cannot find the answer to your question, please feel free to email us at and we will answer your question as thoroughly and promptly as possible.

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Is a printed catalog available?
What imprint colors are available?
How long have you been in business?
Will I see a sample of my personalized graphic?
Can I get a blank sample?
Can I get a pre-production sample?
Are there discounts for resellers?
Do we blind dropship?
Can we do your graphic?
Are the imprints permanent?


International and APO/FPO shipments?
How much is shipping?
Do you guarantee deadlines?


Large quantity quotes?
How do I arrange my free vacation?
To cancel an order
Do you Guarantee against breakage?
What should I expect after I send an order?
How about RUSH orders?